Refund Policy

Applies To: All products and services purchased via the Favcore Platform (E‑commerce, Grocery, Food, and Parcel Services where offered)
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1. Introduction
At Favcore, we want your experience to be clear, transparent, and fair. This Refund Policy explains when and how refunds may be provided, and how it works together with:
•    Favcore Return and Refund Policy (product‑wise return rules)
•    Favcore Shipping and Delivery Policy (fee refunds and delivery issues)
•    Favcore Terms of Use
If there is any inconsistency between this Refund Policy and the Terms of Use, the Terms of Use will prevail.
Favcore generally follows a strict “No Return and No Refund” approach after successful delivery and acceptance, with limited, category‑specific exceptions for wrong, damaged, or defective orders, or service failures as described below.
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2. General Refund Principles
1.    Link with Returns
–    Refunds for products are usually a consequence of an approved return, replacement failure, or order cancellation.

–    If a product is not eligible for return under the Favcore Return and Refund Policy, a refund for that product will typically not be issued, except where Favcore decides otherwise or where required by law.
2.    Refund Processing
–    For any product or service, a refund will be processed only after:
•    the returned product (where physical return is possible) has been picked up and inspected by Favcore or the seller/vendor, or

•    a service‑related complaint has been investigated and verified (for example, parcel service issues, non‑delivery, or severe delay attributable to Favcore or its partners).
3.    Method of Refund
–    Prepaid Orders: Refunds will generally be made to the original payment method (card, UPI, wallet, etc.).

–    Cash on Delivery (COD) Orders: Refunds may be issued to your Favcore Wallet or via bank transfer, as notified at the time the refund is processed.

–    In some cases, we may offer refund as Favcore credits or coupon, subject to your consent.
4.    Refund Timeline
–    Once a refund is approved and initiated by Favcore, it will typically be processed within 5–7 business days, subject to the processing timelines of banks and payment service providers.
5.    Refund of Shipping / Delivery / Convenience Fees
–    Refundability of shipping, delivery, and convenience fees will be determined as per the Favcore Shipping and Delivery Policy.

–    In most cases, these fees are non‑refundable, except where:
•    the order is cancelled before dispatch, or

•    the shipment is not delivered or is lost or cancelled for reasons attributable to Favcore, its delivery partners, or the seller.
6.    Favcore’s Discretion
–    All refund decisions are subject to Favcore’s final review and discretion based on:
•    category‑specific rules,

•    evidence submitted, and

•    inspection or investigation outcome.
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3. Product Marketplace Refund Policy
This section applies to products purchased from vendors on the Favcore marketplace (E‑commerce, Grocery, Food), and must be read in conjunction with the detailed Favcore Return and Refund Policy.
3.1 At the Time of Delivery
1.    For most categories, you are required to open and check the product at the time of delivery in the presence of the delivery partner (open‑box delivery where applicable).
2.    If, at the time of delivery, you discover that:
–    the product is wrong (different item/model/variant), or

–    the product is visibly damaged or defective, or

–    the product is clearly not what you ordered,
you should immediately refuse to accept the order and inform the delivery partner and/or raise a complaint through the Favcore app or support.
3.    If Favcore and/or the seller verifies the issue, you may be provided with:
–    a replacement, or

–    a refund, in line with category‑wise rules.
3.2 After Delivery – General Rule
1.    Once you have accepted the order at the time of delivery, you cannot generally request a refund, except in the limited cases set out below and in the detailed Return and Refund Policy.
2.    You are strongly advised to open and check the product before accepting it. Failure to do so may limit your return/refund options later.
3.3 E‑Commerce Products (Defect After Delivery)
1.    For certain eligible E‑commerce products only, Favcore may allow a very limited post‑delivery return window (for example, up to 1 day from delivery) solely for genuine manufacturing defects or functional issues that could not reasonably be detected at the time of delivery.
2.    In such cases:
–    You must raise a request within the specified time.

–    You must provide photos/videos and cooperate with troubleshooting.

–    If the product is found to be genuinely defective (and the defect is not due to misuse or damage after delivery), Favcore and/or the seller may offer:
•    repair, or

•    replacement, or

•    refund, depending on the category and stock availability.
3.    Change‑of‑mind, preference issues, or normal wear and tear are not eligible for refund.
3.4 Food Products
1.    For prepared food orders (restaurant meals, ready‑to‑eat items, etc.):
–    No automatic full refunds are provided once the order is delivered and accepted.

–    You must check the order at delivery; wrong or clearly unfit orders may be refused on the spot.
2.    If, after consumption or opening, you raise a serious quality or safety complaint (e.g., undercooked food, strong foul smell, foreign object), Favcore will investigate the matter with the vendor.
–    Where Favcore, in its sole discretion, finds the complaint to be genuine and attributable to the vendor, Favcore may provide a partial refund (for example, between 20% and 50% of the order value) depending on the severity and facts of the case.

–    This partial refund will not normally equal 100% of the order value and is always subject to Favcore’s discretion.
3.    No refund is generally provided for:
–    taste preferences (“too spicy”, “not spicy enough”, “did not like the taste”), or

–    delays attributable to traffic or other external conditions, except where the order is undelivered or cancelled by Favcore.
3.5 Grocery Items
1.    For Grocery orders (fresh and packaged):
–    You must check the items at the time of delivery (correct items, visible condition, expiry date).

–    You may refuse delivery on the spot if items are wrong, visibly spoiled, or expired at the time of delivery.
2.    Once the grocery order is accepted at delivery and the delivery partner leaves, no refund is normally provided, except:
–    where required under applicable consumer laws, or

–    in limited, exceptional cases at Favcore’s sole discretion.
3.6 Special Cases – Installation and Furniture
1.    Products Requiring Installation
–    For large appliances or products requiring professional installation, you should not unbox the product yourself.

–    Favcore’s or the manufacturer’s authorized personnel will unbox and install the product; any visible damage or defect must be reported at that time.

–    Refund or replacement will be considered only after the authorized service team’s assessment.
2.    Furniture
–    Product‑related issues (damage, missing parts, misalignment) will first be assessed by authorized service personnel free of cost.

–    Wherever possible, the issue will be resolved by repairing or replacing the defective part.

–    A full replacement or refund will be provided only if the authorized personnel confirm that repair or part replacement will not solve the issue.
3.7 Restriction on Returns and Refunds
Favcore reserves the right to limit or restrict the number of returns and associated refunds per product, per order, or per customer where:
•    repeated or excessive return/refund requests are observed, or

•    there is reasonable suspicion of misuse, fraud, or policy abuse.
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4. Parcel Service Refund Policy (Where Offered)
In some cities, Favcore may offer a limited parcel or courier‑type service for local delivery of items (non‑marketplace consignments). The following rules apply only to such services and not to normal product orders.
4.1 Responsibility for Parcel Contents
1.    Favcore’s role in parcel service is limited to arranging pickup and delivery by a delivery partner.

2.    Favcore is not responsible for:
–    the nature, legality, quality, or value of the items placed in the parcel, or

–    any loss, theft, damage, deterioration, or non‑fitness of the parcel contents, except to the limited extent required by law or any specific written agreement.
3.    Customers are strongly advised not to send high‑value or irreplaceable items (e.g., jewellery, large cash, original documents) through parcel services.
–    If you choose to do so, you accept the entire risk for such items.
4.2 Refunds for Parcel Service
1.    Scope of Refund
–    Any refund for parcel service will be limited to the service fee charged for that particular parcel order (pickup and delivery fee).

–    Favcore does not refund or compensate for the value of parcel contents, except where explicitly mandated by applicable law.
2.    When Service Fee May Be Refunded
A full or partial refund of the parcel service fee may be considered when:
–    The pickup did not happen at all due to reasons attributable to Favcore or its delivery partner.

–    The parcel was not delivered to the recipient and the failure is attributable to Favcore or its delivery partner (and not to incorrect address, receiver unavailability, or other customer‑side issues).

–    There is a severe and unreasonable delay directly attributable to Favcore or its partner such that the primary purpose of the delivery is clearly defeated (e.g., urgent time‑bound documents).
3.    When Service Fee Will Not Be Refunded
–    Incorrect or incomplete address provided by the customer.

–    Recipient is unavailable or refuses to accept the parcel.

–    Customer violates any restrictions on parcel contents.

–    Delays arising from force majeure or external factors beyond Favcore’s reasonable control (strikes, natural disasters, etc.).
4.3 Complaint Procedure for Parcel Service
1.    For any complaints relating to parcel service, you must promptly contact Favcore customer support via app or email, providing:
–    Parcel order ID,

–    Pick‑up and drop details,

–    Description of the issue, and

–    Any supporting evidence (photos, screenshots, etc.).
2.    Favcore will investigate and decide on appropriate resolution, which may include:
–    full or partial refund of service fee,

–    no refund, or

–    other corrective action, at Favcore’s discretion and subject to applicable law.
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5. How to Request a Refund
1.    Through the Favcore App/Website
–    Go to the “Orders” section.

–    Select the relevant order.

–    Use the “Help/Support”, “Return/Replace”, or “Issue with Order” option (as available for that order).

–    Follow on‑screen instructions and upload any requested photographs/videos.
2.    Through Customer Support
–    If in‑app options are unavailable for your case, you may contact Favcore via:
•    In‑app chat/support, or

•    Email: support@favcore.com

–    Provide your order ID, issue description, and supporting evidence.
3.    Timelines for Requests
–    Refund/return requests must be raised within the timelines specified under the relevant category rules (for example, at delivery time for most Food and Grocery issues, and within 1 day for eligible E‑commerce defect claims).

–    Requests raised after the applicable window may be rejected.
4.    Co‑operation and Verification
–    You must cooperate with Favcore’s and/or the seller’s verification process, including responding to calls/messages, sharing evidence, and allowing inspection or pickup of the product where applicable.
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6. Favcore’s Final Decision and Legal Rights
1.    Favcore’s decision on whether a particular order is eligible for refund (full, partial, or none) shall be final and binding, subject to applicable consumer protection laws.
2.    Nothing in this Policy is intended to limit any non‑excludable rights you may have under applicable law. Where a law mandates a particular remedy or warranty period, Favcore and the sellers will comply with such requirements.
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7. Changes to This Refund Policy
1.    Favcore may amend, update, or replace this Refund Policy from time to time. The updated version will be made available on the Platform with a revised “Effective Date”.
2.    Your continued use of the Platform and placement of orders after such updates shall constitute your deemed acceptance of the updated Refund Policy, in line with the Favcore Terms of Use.
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8. Contact and Support
For any questions or issues relating to refunds, you may contact:
•    In‑app Support: Through the Help/Support section in the Favcore app

•    Email: support@favcore.com

•    Support URL: https://favcore.com/support
We will endeavour to respond to your refund‑related queries within reasonable timeframes and in accordance with applicable laws and our internal service standards.
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